Referrals and New Patients

Making a Referral:

Referrals can be made to our office by calling (864) 455-8898.

New Patients:

We understand that coming to our center can be very scary and make many parents and patients nervous. However, our staff strives to make our center a very happy and supportive place to come. Please know that we understand your feelings of nervousness.

Patients and families are welcome to park in the parking garage that is connected to our building, and enter into the building on the ground floor. Please take the elevators up to the first floor and check in at the receptionist desk. After checking in, a patient account specialist will call you back to make sure that all your information is correct and in the computer system.

Once you have registered with the patient account office, you will be guided to our Pediatric Lab. Unless instructed otherwise, always go to the lab for blood work before coming to the Center on the 2nd floor. An experienced pediatric lab technician will get a blood specimen, usually from a finger stick. Once the lab technician is finished, you are welcome to come up to the 2nd floor where the BI-LO Charities Children's Cancer Center is located.

Please check-in with our staff when arriving in our waiting room. There is a check-in slip of paper at the front window that we ask that you fill out completely and place in our basket face down. Our waiting room is pediatric friendly and has many toys, games, and activities for our patients and siblings to do while they are waiting.

We operate on an appointment system and try our best to stick with appointment times. However, at times, due to emergencies or other issues, we may run behind and you may experience a longer wait time. We will do everything possible to minimize your wait time. For any reason, you have a deadline to meet, please let us know when you check-in.

If your child is not feeling well, running a fever, or has recently been n an infectious environment, please let us know upon check-in to that your child can be placed in an Isolation Room upon arrival.

We do ask that your refrain from coming back to the treatment area until you are called back by a nurse or doctor. Once called back, you and your child will accompany the nurse or doctor to a room where your child's medical history, temperature, blood pressure, height, and weight will be taken. It is always important to know what medications your child is currently taking, and we encourage that you bring the medications with you.

After your initial assessment, you will be placed in an exam room to be seen by one of our physicians. Our exams rooms have toys and distraction items for your child to play with while waiting for the doctor and magazines for parents as well. We simply ask that you leave the exam rooms neat and tidy once you leave. Any toys that are dirty or soiled can be given to staff members for cleaning after your child has been seen by the physician.

Our physicians will examine your child and talk with you in detail about your child's illness. They will inform you of what they think the best course of treatment is and will answer any questions you may have regarding your child's illness of treatment. We encourage parents and patients to ask questions as needed. It is even a great idea to write down questions or concerns you may have before coming to our office so that once you are here they will not be missed.

Please know that our office is a part of The Greenville Children's Hospital, which is a part of the Greenville Health System University Medical Center. We are a teaching hospital, which means that a resident or medical student may see your child prior to being seen by our physicians. This experience is important for the understanding and knowledge of our future physicians.

Please know that we not only treat the patient, but the whole family.You may also be visited by several staff members during your visits to ensure that you, your child, and your family have the opportunity to express concerns, problems, or frustrations related to your child's treatment. Social Work, Psychologists, Child Life, and Clinical Research Associates are a few staff members that might be able to help with psychosocial issues.